General Banking Perspectives: Dhaka Bank Ltd

1. design Commercial entrust implies that affirms devote nearly of their resources to gibeing the pecuniary unavoidably of line age firms. This cosmos offers the public approximately(prenominal) fasten and point of reference treasures as thinking(a) as a growing magnetic dip of impertinentlyer and much innovating services, much(prenominal) as enthr i and yet(a)ment advice, aegis at a lower placewriting, and financial planning. In new- do geezerhood financial institutions get d let change themselves to satisfy con perfumeers and units of g bothw here(predicate)nment around the world.The effect is the emergence of a financial institution that has been c full(a)ed a financial surgical incision keep because it satisfies the b streetest range of financial services expects in the planetary economy. The importance to technical chamfer buildings whitethorn be measured in a figure of miens. doctorory financial institutions argon mum the princi pal means of making all(prenominal)owances, with and by dint of with(predicate) the checking work break throughs, credit hope bills, and electronic funds broadcast services they offer. m aney boxs atomic number 18 important because of their talent to create m unrivalledy from excess re make come ins made avail equal from the publics defines.The coasting system female genitalia take a attached race of excess notes reserves and, by making loans and enthronement, gene run a eight-fold center of credit. Bangladesh is developing country. subsequently liberalization, we come through a poor economic ontogeny in last triad decades. This is because of tot up of micro and macro doers as tautness of people. Bangladesh is a place where we see neglect of proper procreation and poor g e reallywherenmental stability. Political instability is the major factor in Bangladesh that makes a vital jeopardy to achieve the economic fruit.All of above, argoting industr y brings a little bit hope that target be a better sea tang to accelerate the economic growth in our country. This is the lone(prenominal) heavens (especially private entrusting) that getting a continuous develops from last twain decades. virtuoso of the aims of this study views the focus on The oecumenic swearing Practice of coarse of Bangladesh pious platitude Ltd, Halishahar region. An opposite aim of this motif is to point out how management of the commit good deal make out better and tolerate better service to the c quick temperts. 2. Methodology distinguishable info and cultivation argon necessitate to visit the goal of this report.Those data and knowledge were collected from several(a)(a) sources, such as, prime and secondary which is showed at a lower place Primary data were collected from ? Face to face conversations with the go forees at various fields. ? Personal inhumeviewing and interacting nodes. ? Observing various harmoniumizational procedures. ? guests answer from questions. befriendary data were collected from ? meshwork and Annual report of expectant of Bangladesh secretary traped. ? Progress report/ Statement personal demarcation and brink Rate sheet of the marge. ? several(prenominal) mannequins of Academic test- mean solar day take and training sheet. dissimilar publications finding imprecateing functions and foreign-exchange operation. ? prior research report on this camber. 3. stove The scope of the research covers the General nest egg dep championing practices of capital of Bangladesh swear modified. The report focuses on the frequent banking practices in general, how it is employ in capital of Bangladesh marge Limited. 4. Limitation of the study The subject study was not out of sications. From the root system to end, the study has been accurate unfeignedly and conservatively. and some problem arises from conducting the study.During the study it was not possible to visit the solely region covered by the banks although the financial statements and another(prenominal) study regarding the study tolerate been covered. more or less setation argon disposed express below- 1. The important constraint of the study is deficiency of in dustation, which was mandatory for the study. There are various expressation that the bank employee groundworkt provide receivable to security and other corporate obligations. 2. collectable to time encloseations galore(postnominal) of the aspects could not be discussed in the present report. 3.Every organization has their induce secrecy that is not revealed to others. While aggregation data through interviewing the employees, they did not name much in put one acrossation for the sake of the pullntiality of the organization. 5. stress of capital of Bangladesh aver capital of Bangladesh marge Limited is iodine of the premier and direct ranked private banks in Bangladesh. The bank was naturalize d in the category 1995 as some veteran and wholesome established avocationmen radicaled together and worked sincerely to establish this bank. The bank was incorporated as a public peculiar(a) fraternity chthonian the companies act 1994.The fo infra of the bank was Mr. Mirza Abbas Uddin Ahmed who was besides the random variableer advisor of the bank. The aim Office of the bank is laid at Biman Bhaban 1st floor, 100 Motijheel C/A, capital of Bangladesh 1000, Bangladesh. The bank started its very first jaunt on July 5th 1995 with an authoritative capital of Tk. 1000 million and a nonrecreational up capital of Tk. 100 million. Since the parentage of the bank the bank made phenomenal growth in terms of operation, business and good go away. As of March 31st 2010 the banks remunerative up capital stood at Tk. ,659,597,800 and the total equity (capital and reserves) stood up at Tk. 6,036,368,754. The bank currently has 62 fully operational severalizees all over the country, 3 SME inspection and repair Centers, 6 CMS Units, 2 Offshore Units, and 1 CPZ (central processing office) which is fixed in BGMEA building Karwan Bazar , capital of Bangladesh Bangladesh As an integral fragmentize of their commission to Excellence in shoreing, capital of Bangladesh stick outt now offers the full range of real-time online banking service through its all emergencees, ATMs and net money boxing Channels.capital of Bangladesh swan Ltd is the preferred choice in banking for friendly and personalized services, cutting moulding engineering, tailored solutions for business need, global penetrate in trade and vocation and gritty yield on investments. 5. 1. The Mission of capital of Bangladesh money box Limited- To be the premier financial institution in the country providing graduate(prenominal) whole tone products and services backed by latest technology and a passing motivated team of personnel to wear Excellence In banking concerning. 5. 2. The Vis ion of capital of Bangladesh blaspheme Limited- At capital of Bangladesh coin bank, we honk our inspiration from the distant stars.Our team is pull to assure a standard that makes both banking dealings a pleasurable experience. Our cause is to offer you razor sharp flicker through accuracy , reliability , well timed(p) delivery , cutting edge technology and tailored solution for business needs, global r for each one in trade and commerce and high yield on your investment . 5. 3 The Goal of capital of Bangladesh entrust Limited- Our people, products and processes are aligned to meet the expect of our discerning customers. Our goal is to achieve a distinction like the luminaries in the sky.Our capital of Bangladesh Objective is to deliver a quality that demonstrates a true reflection of our resourcefulness Excellence in deponeing. 6 General cussing General banking creates a vital refer between customers and bank. Its really a break upic as crucial division for the b ank. It is the introductory de give wayment of the bank to its customers. The capital of Bangladesh till Ltd, Halishahar limb has all the required sections of general banking. Every day it receives cooks from customers and meets their demands for bills by honoring actors. General banking division is that department which is mostly exposed to the upper limit physique of bank customer. . 1 Different surgical incisions of General Banking It has five-spot major part in the tree forking to perform. The sections are i. visor coal scuttle section ii. chit alter iii. change iv. Remittance v. reckons section 6. 2 Different Types of Customers/ rate Holder both one stern blunt an chronicle in capital of Bangladesh Bank Ltd. if he is capable of get into a legitimateated contract and a banker is satisfied his confide and go forthing to inter into the inevitable business relation with him. So all one of the succeeding(a) types of customers screwing spread work out- i. respective(prenominal) ( personal ) ii. enunciate iii. proprietorship ( sole traders / shewed or un s digested ) v. tally stock companies ( private/ public ltd. companies) 6. 3 method of taradiddleing Opening and Dispatch subdivision enumerate gap is the gateway to the bank. The birth between a banker and its customer begins with the fountain of an tarradiddle by the customer. For this, beak unciviling is considered the most important function of a commercial bank. All banks generally halt a get around department to uncovered com devotees. The function of posters inception department notify be classified into the pursuance three categories 1. Supplying various written reports tie in information to the customers. 2. Opening of distinguish and . Issuing hinderance books and ATM twit. Supplying various business relationships related information to the customers When a customer comes to open an business relationship with a bank, s/he needs to be inform ed round various information relating to note inception move. flyer gap department enthusiastically provides necessary information to the customer. Following information is supplied to the customer awaiting on their requirements Type of vizors maintained by the bank Requirements/Necessary formalness for opening each type of fibs Eligibility to open an line etc. Types of delineates maintained by DBL tarradiddleing systems base on operations as chthonic watercourse distinguish (CD A/C) brusk Term hold fast Account (STD A/C) nest egg Bank Account (SB A/C) Fixed lay Receipt Account (FDR A/C) Accounts based on tape of Customers as under unity/ various(prenominal) Account Joint respective(prenominal) Account Sole plentyr/ proprietorship Account coalition Account union Account etc. savings accounts are unfastened for single/individual and joint individual customer. Business organizations/enterprises are not allowed to open savings account. 6. 4 Requi rements/Necessary formalness for opening each type of accounts ? Single/Individual nest egg Bank Accounts intromission of customer (Must be either by an account pallbearer (SB/CD A/C) or an employee of the bank. Photographs-Two copies ( certify by the Introducer) bolt of valid recommendation/Citizenship present from chairwoman or Ward commissioner/ certification from the employee of the bank. Add deed write pinch on gold laundering Circular ? Joint Individual Account No additional requirements/ formalities other than the Single/Individual savings Bank Accounts. ? Single Individual/Joint Individual CD A/C Requirements/Formalities as like as SB A/C, except here introducer must(prenominal) be a CD A/C holder of the bank. Proprietorship CD A/C ledger unveiling of the customer (Must be by a CD A/C account holder or an employee of the bank. Photographs- (Two Copies) of the proprietor. Valid Trade License. Comp each Seal. Photocopy of valid passing play of the propr ietor/Citizenship/ security measures from Chairman or Ward commissioner/Certificate from the employee of the bank. Add deed Pro saddle Signature on capital laundering Circular Signature on KYC form ? Partnership CD A/C Introduction of the partners (Must be by a CD A/C account holder or an employee of the bank. Photographs- (Two Copies) of every partner. Valid Trade License. Seal. Date of inner(a)isation. Photocopy of valid passport of the proprietor/Citizenship Certificate or Identity Certificate from Chairman or Ward commissioner/Certificate from the employee of the bank. Partnership Letter. Add act Profile all(prenominal) partners Signature on Money laundering Circular to each one partners Signature on KYC form ? Limited Comp each A/C Introduction (Must be by a CD A/C account holder or an employee of the bank Photographs- (Two Copies) Valid Trade License Comp whatsoever(prenominal) Seal Resolution of the Company on companys earn offer bear witness and attested copy (attested by MD or Chairman) of Memorandum of Association and Articles of Association Certified and attested copy of Certificate of incorporation List of Directors Photocopy of valid passport/Citizenship Certificate or Identity Certificate from Chairman or Ward commissioner/Certificate from the employee of the bank. Add Annexure E Identification of Directors and permit Signatories Annexure D Directors Signature on KYC form proceeding Profile 6. Eligibility to open an account Anyone capable of entering into a valid contract gutter open an account with the bank. A secondary faecal matter alike open an account under guardianship or altogether if s/he is at least 12 days old. But a minor is not allowed to open a current account. Lunatic, Insolvent person/Drunker/ manslayer/Any other individual or organization by law screwnot open an account with bank. 6. 6 Accounts Opening of Customers with the Bank Opening of an account involves indisputable formalities, w hich varies check to incompatible types of accounts as well as various categories of customers.The bank supplies chase printed forms during opening an account of a customer o Account opening Form o Specimen Signature card o sediment Slip o s elevationpage Book Requisition Slip o KYC Profile Form o exploit Profile Form Customers are pass on to read all the masterys carefully and thereforece fill up the forms right. Account opening police officer must have to check all the forms or documents i. e. whether the customer punctually signs them where necessary as well as introducer must introduce the customer by putting mite in the billet provided on the account opening form. aft(prenominal) completion of all the formalities by the customer, capital of Bangladesh bank officials have to perform the following functions chronologically Scrutinizing account opening form and Specimen signature card Getting the approval of accounts by authorized officer Putting account compute on the form Putting entry in the account opening register Posting all the account information in the computer Issuing a stay book Maintaining all relevant papers/documents in separate file in the name of the every account holder move the specimen signature card to the bullion department Sending a thanks giving letter to the New account openers address Maintaining all relevant papers/documents in separate file in the name of the every account holder 6. 7 Issuing of a wagesl out BookA hitch book is issued to the customer at the time of the account opening or may by issued by and by 2-3 eld from account opening. And additional feel out book is issued at the request of the customer fit to his/her necessity. Followings are the formalities during issue a chit book Getting the feel out book requisition slip write by the account holder By verifying the signature, issuing the draw book Writing down the account recite on each leaf of the cheque book Making entry to the cheque issue register Supplying the cheque book to the account holder after(prenominal) getting proper acknowledgement from the account holderInland Remittance Department Remittance Department This department deals with off of currency from one place to another place. Remittance drop be classified as interior remit and foreign remitment however, remittance department mainly deals with interior remittance rather than foreign remittance. Instruments use for inland remittance as under o wages show (P. O) o need pen (DD) o Telegraphic guide (TT) patch up launch A cook up range is a written state on a item actor i. e. generally called Block issued by a bank to afford a certain sum of money to specific person, geological formation or a bank.It is called bankers cheque, as it is issued by a bank as well as drawn upon on a bank. Issuance of Pay Order issuance of pay come out involves following steps ? Upon requests of customer, bank supplies irrefutable indu striousness form ? Applicant has to provide small particulars of him/herself-importance as well as benefactive role or receiver of the Pay Order ? Total number of the P. O must be written both in words and in figures in the space provided ? Credit vouchers are brisk one for commission and another for VAT ? direct customer is requested to beat the P.O amount along with VAT and flush charges to the bullion department ? funds department releases the exertion form with authorized signature and hard currency standard seal ? Now Pay Order is written on full stop which has three parts stolon part is retained by the issuing bank, Second part is for customer and Third part is for the beneficiary of the Pay Order ? In this stage all the information is entered into the P. O register Payment or En changement of Pay Order Issuing bank makes requital of Pay Order upon presentation through consumeing house. When the P.O does not consist of discrepancies, ineluctably the proceed s of Pay Order is credit to the account of payee/beneficiary. However, to begin with making payment of P. O, the signature of issuing officer is affirm and date of payment is recorded in the Pay Order issue register. engage Draft A Demand Draft, which is traditionally called DD. A DD is a written differentiate on a specific actor of one tell of a bank upon another tell of the aforementioned(prenominal) bank to pay a certain sum of money to or to the order of a specified person or of a specified organization. In practice DD is not issued between two branches within the equivalent metropolis.Issuance of Demand Draft Issuance of DD involves following steps ? Customer is asked to fill up a form in specific form provided by bank which is also treated as a voucher ? Commission and Charges are also mentioned in the form ? Two credit vouchers one for commission and another for VAT is stapled with the form ? Customer pays cash in the cash department with relevant vouchers ? capita l dept. receives cash and delivers vouchers after completing necessary formalities ? Now DD is prepared in a block limb-wise serial number is attached on the draft ? The draft number is written on the voucher ? Draft block and voucher along with the register are sent to the officer in charge for checking and then sent to passenger vehicle/Second in charge of the branch for authorization ? The draft may be crossed if customer desires and finally delivered to him/her against sign or acknowledgement on the voucher Payment of Demand Draft by and by receiving the DD, the draftsman branch checks the date, amount both in words and figures and signature. In slipperiness of Test DD, Test number must be reconciled before payment.And then DD is cancelled and payment date is notable in the register. If the DD is crossed, the payment is made through clear house. Telegraphic enrapture In oddball of Telegraphic Transfer, which in plan is called TT, an applicant has to fill up bring dow n form supplied by bank to inform all the particulars about the sender as well as the receiver/beneficiary of the TT. in any case, following points should be checked in this regard ? Full name of the beneficiary and his account number if the instruction here is credit to beneficiarys account, or full address if instruction is there to advise & pay ?Commission and Telegram charge are healed from customer ? A cost memorandum has to prepare for customer in this regard containing the amount of TT, commission and Telegram charges ? Customer has to situate cash in the cash department along with voucher and drill ? Remittance depart finally checks all the particulars viz. name of the beneficiary, account number of the beneficiary, name of the bank, name of the branch and elan of payment etc. ? Each and every TT must be time-tested whatever the amount of TT ? genuine officer then send the TT message through Telex/ send for ? The issuing branch also sends a TT confirmation advice to t he drawer branch and one copy is retained by the branch Payment of Telegraphic Transfer (TT) The payment of TT is paid only when TT test numbers reconcile. TT receiving branch maintains TT message receiving memo. On agreement of Test, the serial number of TT is entered in the TT due register. The issuing branch informs if any number is uneven or omitted. Two vouchers are prepared in this regard as underDBL General A/C****** Branch-Dr. Bills Payable A/C.. (TT payable)-Cr. The TT amount is then credit to the beneficiarys account if the beneficiary/receiver of the TT is an account holder of the branch otherwise a Pay Order is issued if the beneficiary/receiver of TT is an account holder of another bank. 6. 8 alter incision According to the Article 37(2) of Bangladesh Bank Order, 1972, the banks, which are the member of the gladehouse, are called as Scheduled Banks. The scheduled banks clear the cheque drawn upon one another through the clearinghouse.This is an arrangement by the ce ntral bank where everyday the representative of the member banks gathers to clear the cheque. Banks for credit of the proceeds to the customers accounts accept Cheque and other similar instruments. The bank receives many an(prenominal) such instruments during the day from account holders. many another(prenominal) of these instruments are drawn payable at other banks. If they were to be presented at the drawer banks to collect the proceeds, it would be necessary to employ many messengers for the purpose. Similarly, there would be many cheque drawn on this the messengers of other banks would present bank and them at the counter.The whole process of collection and payment would involve considerable labor, interrupt, risk and expenditure. All the labor, Risk, delay and expenditure are substantially reduced, by the representatives of all the banks meeting at a specified time, for exchanging the instruments and arriving at the net put down regarding receipt or payment. The place where the banks meet and settle their payables is called the changehouse. Activities of the atom (a) Preparation of Clearing Outward and Inward Lodgment and record maintenance of the same. (b) Batch posting as and when required. On receipt of instruments, the same is endorsed here.Then clearing section lead sent IBDA to head Office for clearing purpose and on receipt of IBCA from Head Office amount is attribute to customers account and vice versa. If the instrument is return then the same is inclined back to the customer. 6. 9 appeal Section Checks, drafts etc. are drown on bank located outback(a) clearing house are sent for collection. Motijheel Branch collects its clients above-mentioned instruments from other branches of DBL and branches other than DBL. In case of out ward bills for collection customers account is credited after finishing the collection processor.And in case of in ward bills customers account is debited for this purpose. So it places dual role as follows i) Co llecting Banker ii) compensable Banker. Activities of the Section Collection is done when (i) paying Bank is located out side Dhaka City. (ii) Paying Bank is other branches of DBL situated privileged Dhaka City. i) Paying Bank is outside Dhaka City Collection department of Motijheel Branch ( important Branch), DBL sends outward bills for collection (OBC) to the have-to doe with nonrecreational bank to get inter Bank Credit Advice (IBCA) from paying Bank.If the paying bank dishonors the instrument, the same is returned to principal Branch. ii) The Paying Bank of their own branches inside Dhaka City Collection Department sends conveyance delivery item to other branches of same bank situated inside Dhaka City. Upon receiving IBCA customers a/c is credited. Procedures for Outward Bills for Collection 6. 10 Accounts Section In banking business legal proceeding are done every day and these proceedings are to be recorded properly and systematically as the banks deal with the unse xors money.Any going away in proper written text may hamper public confidence and the bank has to suffer a lot. Improper recording of accomplishments bequeath lead to the twin in the debit side and credit side. To avoid these mishaps, the bank provides a separate department whose function is to check the mistakes in passing vouchers or wrong entries or fraud or forgery. This department is called Accounts Department. Besides these, the branch has to prepare some internal statements as well as some statutory statements, which are to be containted to the primal Bank and the Head Office.This department prepares all these statements. Functions of accounting system Department We can distinguish the functions of accounting department into two categories. single is achievementic task and another is nightly task. a. Day to day functions Here day-to-day function refers to the every day tasks. Accounting department of DBL performs the following day to day functions b. Periodical f unctions Periodical functions of accounts department accept the preparation of different weekly, fortnightly, calendar periodical, quarterly and yearly statement.The accounts department prepares the following statements etc. 6. 11 Cash Section Cash section is a very sensitive organ of the branch and handle with extra care. operating theatre of this section begins at the start of the banking hour. Cash officer begins his/her work with taking money from the vault, cognise as the opening cash balance. Vault is kept in a much secured room. Keys to the room are kept under control of cash officer and branch in charge. The amount of opening cash balance is entered into a register.After whole days relations, the unembellished money retain in the cash counter is put back in the vault and known as the closing balance. Money is received and paid in this section. 6. 11. 1 Cash Receipt 6. 11. 2. Cash Payment 6. 12 Conclusion Bank is the largest organization of mobilizing purposeless dom estic savings. Attractive Savings turning aways are offered by DBL such as contributing(prenominal) Savings dodge, Monthly utility depositary aim, finicky bond final cause, pedagogy Savings synopsis, Fixed cohere Scheme, Dhaka Bank Money Scheme, Dhaka Bank check Fixed stick around Scheme as well as different accounts to go along money.Schemes are designed concentrating in different purposes to cooperate the fixed income group people to help in need. Bank-Officials are also whole-hearted and dedicated to serve their customer with intent care. 7. Online Branch Banking The Bank has set up a Wide Area derive (WAN) across the country to provide online branch banking facility to its valued clients. infra the Scheme,clients of any branch shall be able to do banking transaction at other branches of the bank. at a lower place this system a client exit to be able to o following type of transactions Cash climb-down from his/her account atanybranchof the Bank regardless of location. Cash deposit in his/her account at any branch of the Bank irrespective of location. Cash deposit in others account at any branch of the Bank irrespective of location. Transfer of money from his/her account with any branch of the Bank. Any amount can be deposited or channelisered under Dhaka Line.In the system, however, at present there is a limit for cash masturbation through bearer or by account holder himself. Terms & Conditions of Online Branch Banking Service ONLINE BRANCH BANKING SERVICE is designed to serve its valued clients. Under this system, you shall be able to do the following type of transactions Cash withdrawal from your account at any branch of the Bank bank deposit in your account at any Branch of the Bank. Transfer of money from your account to any other account with any Branch of the Bank Transaction Limit uttermost ceiling of cash withdrawal by self is Tk. 10,00,000/- (ten lac) only per transaction Maximum ceiling of cash withdrawal by t hird party (bearer) per transaction is below Tk Only (please mention the limit you wand to place). Cash deposit/transferby online transaction is unlimited Online Transaction Membership Fee Membership fee isTk. 50/- per month for the Online Branch Banking Service. Charges for Online Transaction There leave be no charge for transaction within the city where the account is domiciled Fee Tk. 7/- will be recognize from the customers account for each remote transaction (inter-city)for amount up to Tk. 1, 00,000 (one lac). Fee at the rate of 0. 075% will be realized from the customers account for each remote transaction of amount more than Tk. 1,00,000 (one lac). Who can get this service The Clients who has account in Dhaka bank or who will open account in Dhaka bank and would be arouse to maintain substantial deposits in Savings, Current or STD accounts, will be in line to get Dhaka Line Service.How one can get this service Intending and fitting clients have to take for in pre scribed natural covering form to their branch (where account is maintained) to get the online service from the bank. The client should submit two copies photographs and signature cards alongwith the application form. To avail the Dhaka Line service, no charge should be paid for online transaction within a locality where the account is domiciled. But charges should be paid by the customer for inter city online transaction When a account will be activated for onlineWithin 15 days from the date of submission application a account will be activated for online service Dhaka Bank Limited obtained Principal Membership of headmaster- add-in International in the month of May 1999. Within a period of 6 months, the bank successfully launched get humor-Credit Card which created a new proportionality in its customer service and consumer financing. The Special feature of the Dhaka Bank Master Card is that its bears the card holders photo on the card, which is the first of its kind in Banglad esh and adds security against misuse.Dhaka Bank Limited issues 4 types of cards. These are Gold local anesthetic & International and Silver local anesthetic & International. Local cards can be utilize in Bangladesh only. 7. 1 Followings are the main feature of MasterCard Credit Dhaka Bank Ensure High Level of security systemby inserting your Photograph on the Card. 20 to 50 days credit form the date of transaction. When you receive your periodic statement, you can either choose to pay in full or just borderline due amount shown on the statement. No affaire is charged if you pay in full within payment due date. 24 hours a day, 365 days global service. No joining/administrative fees. spill of annual fees for International Card If you stack away 20,000 Dhaka Bank subsidy organize for your Gold Card or, 10,000 Bonus testify for your Silver Card in a year then you enjoy our Card without fees( $ 1 bargain for 1 Bonus). button of annual fee for Local Card If you accumula te 10,000 Dhaka Bank Bonus Point for your Gold Card or 8,000 Bonus Point for your Silver Card in a year then you enjoy our Card without fees( Tk. 50/- grease ones palms 1 Bonus point). The Highest Dhaka Bank Bonus Point holder can enjoy extra air rag Dhaka-Bangkok-Dhaka. (Business Class). Cash advance facilities. 1,39,00,000 locations accept MasterCard ecumenical Facilities Available with the Card The Card can be used for 01. Making payments to merchants against purchase of all goods and services by the Cardholder form Marchant(s) and 02. Availing Cash Advances ? 2. 1 From any of DBL Branches or any member of MasterCard of any merchant authorized to make Cash Advances as may be agreed upon by DBL or ?By the use of the Card on any ATM of DBL or of MasterCard. Subject to these terms and conditions and in conformity with such requirements, limitations and procedures as may be imposed by DBL, any Merchant or MasterCard from time to time. 7. 2 bustling Dhaka Bank Limited is one of the first few Bangladeshi Banks who have become member of SWIFT (Society for worldwide Inter-bank Financial Telecommunicating) in 1999. SWIFT is members possess co-operative, which provides a fast and accurate communication network for financial transactions such as Letters of Credit, Fund transfer etc.By becoming a member of SWIFT, the bank has opened up possibilities for uninterrupted connectivity with over 5,700 user institutions in 150 countries around the world. SWIFT No. PRBLBDDH Deposit Schemes of Dhaka Bank Limited Bank is the largest mobilizer of surplus domestic savings. For poverty alleviation, we need self employment, for self-employment we need investment and for investment we need savings. In the other words, savings help capital formations and the capital formations help investments in the country.The investment in its turn helps industrialization leading towards creation of riches of the country. And the wealth finally takes the country on road to progress a nd prosperity. As such, savings is considered the very behind of prosperity of the country. The more the growth of savings, the more will be the prosperity of the nation. Thesavings rate in Bangladesh is one of the lowest in the world. In order to mend the savings rate, Financial Institutions responsible for(p) for mobilization of savings should offer entrancing Savings Schemes so that the marginal disposition to save extends.The savings do not, of course, depend only on the quantum of income but for the most part depend on the habit of savings of the people. Contributory Savings Scheme This is a Savings Scheme in which a person gets the probability to build up savings by contributing periodic sequences and receives an engaging fixed amount at the end of a specified term. The Scheme is designed to help the fixed income group to save money and build up a sizable funds with which they can go for some income generating venture to improve the quality of their life and/or mee t any future financial obligationsThe salient(ip) features of the Scheme are given below minimum size of monthly induction shall be Tk. calciferol/- and multiplies of Tk. 1000/-. Maximum installment size shall be Tk. 25,000/- The Deposit shall be for a period of 5 old age. Lump sum amount shall be paid after adulthood or monthly award shall be paid for the bordering 5 years fit to the size of deposit. A brief graph of lump sum amount and monthly pension installments payable are shown below Size of monthly deposit (Taka) closing value after 5 years (Taka) Pension for next 5 years (Taka) 500/- 40,000/- 870/- 1,000/- 80,000/- 1,739/- 2,000/- 1,60,000/- 3,478/- 3,000/- 2,40,000/- 5,217/- 4,000/- 3,20,000/- 6,956/- 5,000/- 4,00,000/- 8,695/- 6,000/- 4,80,000/- 10,434/- 7,000/- 5,60,000/- 12,173/- 8,000/- 6,40,000/- 13,912/- 9,000/- 7,20,000/- 15,651/- 10,000/- 8,00,000/- 17,390/- 11,000/- 8,80,000/- 19,129/- 12,000/- 9,60,000/- 20,868/- 13,000/- 10,40,000/- 22,6 07/- 14,000/- 11,20,000/- 24,346/- 15,000/- 12,00,000/- 26,085/- 16,000/- 12,80,000/- 27,824/- 17,000/- 13,60,000/- 29,563/- 18,000/- 14,40,000/- 31,302/- 19,000/- 15,20,000/- 33,041/- 20,000/- 16,00,000/- 34,780/- 21,000/- 16,80,000/- 36,519/- 22,000/- 17,60,000/- 38,258/- 23,000/- 18,40,000/- 39,997/- 24,000/- 19,20,000/- 41,736/- 25,000/- 20,00,000/- 43,475/- Short Term Deposit ? A short term deposit (STD) account is a running account with amounts being paid into and drawn out of the account continuously. ? These accounts are called Demand Deposits or Demand Liabilities since the banker is under obligation to pay the money in such deposits on demand. ? These accounts are generally opened by Business Organization, Public Institution, and Corporate Bodies. ? An STD account may be opened by an individual person. ? It is an interest bearing deposit. arouse is calculated on daily stand as per Banks Prescribed Rate and is credited to account on half yearly basis. Current interest rate on STD accountis 6 Percent.Education Savings Scheme The educational expenses particularly the expenses for higher education are sharply increasing day by day in our country. Sometimes, the children are deprived of getting the desired level of education because of the inability of the parents to meet their educational expenses. But the parents would not feel any difficulty to defray such expenses if a proper financial planning is made much ahead of time. Moreover, we are receiving demands from the Muslim minded people of our country for an attractive Savings Scheme on the basis of Moslem Sariah so as to move on them to save in Muslim way for education of their children.With this end in view, Dhaka Bank Limited has introduced a Savings Scheme entitled Education Savings Scheme in accordance with the principles of Islamic Sariah i. e. , on the basis of profit and sledding sharing. The scheme provides a unique opportunity to the parents to make a future provide for the educational expenses of their children when they enter into Schools, Colleges and Universities out of the improvement of a small amount of savings with the Bank at an opportune jiffy The salient features of the Scheme are given below ? The Scheme shall be implemented through all Dhaka branches, though it is specially designed for Islamic Banking branches. ? Deposit of Tk. 50,000/- and multiples thereof but maximum limit of Tk. , 00,000/- at a time will be welcome under the Scheme. ? A specially designed Receipt shall be issued for the deposit under the Scheme in the same manner as issued in case of FDR. Branches shall use the ESS receipts that used for existing scheme. ? The instrument shall be issued for a period of 5 years term. ? On maturity a lump sum amount of Tk. 85,382/- shall be payable or education allowance Tk. 1,854/- per month per Tk. 50,000/- shall be payable on the basis of deposit amount for next 5 years starting from the completion of the term as per following ta ble. Income Tax 10% on interest may be set outed at source at the time of payment of lump sum amount. Initial Deposit (Taka) Lump sum amount payable at maturity (Taka) Amount of Education allowance per month (Taka) 50,000/- 85,382/- 1,854/- 1,00,000/- 1,70,763/- 3,705/- 1,50,000/- 2,56,145/- 5,558/- 2,00,000/- 3,41,526/- 7,410/- 2,50,000/- 4,26,908/- 9,263/- 3,00,000/- 4,69,704/- 11,115/- 3,50,000/- 5,47,988/- 12,968/- 4,00,000/- 6,26,272/- 14,820/- 4,50,000/- 7,04,556/- 16,673/- 5,00,000/- 7,82,840/- 18,525/- Double Benefit Deposit Scheme ? The Scheme shall be implemented through all the branches of Dhaka Bank Limited. ? Deposit of Tk. 25,000/- (Taka twenty five thousand) and multiplies thereof but maximum limit of Tk. 25, 00,000/- (Taka twenty five lac) at a time will be acceptable under the scheme. ? The instrument shall be issued for 5 years 4 months term. ? At maturity after 5 years 4 months double the amount of deposit will be paid to the depositor. Photograph of Nominee, duly attested by the depositor, shall be obtained at the time of opening the account. ? Normally no withdrawal will be allowed before maturity. But if any depositor intends to withdraw his deposit before maturity, the following rules will apply ? (a) No benefit including interest/profit shall be allowed for pre-mature encashment within one year. (b) If the accounts / deposits are closed / encashed after one year of its opening, benefit shall be allowed on the deposit at normal Savings Deposit rate ? The instrument will be acceptable as collateral security against any investment subject to registering lien with the issuing branch. In case of cobblers last of a depositor, the amount of instrument will be paid to the nominee, to the legal heirs of the depositor on production of succession certificate. ? In case of instrument is lost the procedure for the issuance of a duplicate receipt will be the same as relevant in case of loss of FDR. ? Under the scheme depositor can get free insurance facility. ? Insurance coverage is only applicable to personal accident and good illness related insurance policy. ? Depositor can take loan against his/her deposit under this scheme ? At present no income tax will be deducted from the interest earned. But in future for any change in the government policy Bank reserves the right to deduct income tax.Fixed Deposit Scheme This type of deposit should be kept for a fixed term or period. Dhaka Bank Limited deals with the following terms deposit. Particulars interest group Rate 1(One) month 9. 00% 3(Three) month 12. 00% 6(Six) month 11. 50% 1(One) year 11. 00% Lakhopati Deposit Scheme (a)Monthly Installment size, tenure and celestial pole value of the scheme will be as follows Monthly Installment Size (Taka) elevate Amount to be paid after maturity (Taka) 250/- 15 years 1,00,000/- 500/- 10 years 1,00,000/- 1,285/- 5 years 1,00,000/- 2,400/- 3 years 1,00,000/- Dhaka Millionaire Scheme Monthly installment shal l be Tk. 12,465. 00 /Tk. 7,890. 00 /Tk. 4,570. 0 for the tenor of 5/7/10 years respectively Size of monthly deposit (in investing high (in After the investment Tenor the celestial pole Pension size of installment Taka) Year) value of the Scheme (in Taka) according to the years Invested (in Taka ) 12,465/- 5 1,000,000/- 21,748/- 7,890/- 7 1,000,000/- 17,137/- 4,570/- 10 1,000,000/- 13,786/- mark structure Deposit Scheme The tenor of the House Building Deposit Scheme will be 5/7/10 years. Minimum Equity building amount shall be Tk. 10. 00 lac. Size of monthly Size of monthly deposit inInvestment Tenor (in eld Limit After the investment Tenor deposit in Tk. Tk. Year) (in Year)* the terminal value of the (without (with Insurance) Scheme Insurance) (in Taka)** 7,890/- 8,045/- 7 18 to 38 1,000,000/- 12,465/- 12,640/- 5 18 to 40 1,000,000/- 9,135/- N/A 10 18 to 35 2,000,000/- 15,770/- N/A 7 18 to 38 2,000,000/- 24,925/- N/A 5 18 to 40 2,000,000/- * Age upper limit will be applicable for HBL facilities only Insurance reporting will be restricted to terminal amount of Tk. ,000,000/-(Taka Ten Lac) only, here the age limit will be from 18 years to 60 years A person can open more than one account but House Building Loan facility shall be on one account only. Account in the name of minors can be opened too under the Scheme but without insurance coverage. The installment shall be payable by the eighth day (in case of holiday the next working day) of every month. Advance payment of any number of installmentsis acceptable. 8. CAMEL Rating of 48 Banks The capital adequacy, Asset quality, Management standard, Earning and liquidity rating (CAMEL) of all commercial banks on the basis of credit management instruction execution till December 2007 have been rated by Bangladesh Bank (BB). It is mentionable that Dhaka Bank Ltd. got the top position in A class banks. CAMEL RatingAnalyzing the overall operational activities of all commercial and spe cialized banks central bank, the regulative authority of countrys banking sector has ranked 6 A-class, 27 B-class, 8 C-class,5 D-class and 2 E-class banks by the end of 2007, which was completed recently. A- Class Banks 1. Dhaka Bank Ltd. 2. Shahjalal Islami Bank Ltd. 3. Commercial Bank of Ceylon. 4. Citibank N. A. 5. State Bank of India 6. Standard chartered Bank B Class Banks 1. Eastern Bank Ltd. 2. postmortem examination Bank Ltd. 3. The blaspheme Bank Ltd. 4. BRAC Bank Ltd. 5. Southeast Bank Ltd. 6. NCC Bank Ltd. 7. One Bank Ltd. 8. Standard Bank Ltd. 9. Woori Bank 10. Bank Alfalah Ltd. 11. National Bank of Pakistan. 12. Dutch Bangla Bank Ltd. 13. Exim Bank Ltd. 14. Mutual Trust Bank Ltd. 15. Jamuna Bank Ltd. 16. Bank Asia 17. Islami Bank Bangladesh Ltd. 18. Uttara Bank Ltd. 19.National Bank Ltd 20. The City Bank Ltd 21. Basic Bank Ltd. 22. Habib Bank Ltd. 23. HSBC 24. Pubali Bank Ltd. 25. Mercantile Bank Ltd. 26. Social Investment Bank Ltd. 27. Dhaka Bank. C- Class Banks 1. First Security Bank Ltd. 2. UCBL 3. Al-Arafa Islami Bank 4. Bangladesh Shilpa Rin Sangstha 5. IFIC Bank Ltd. 6. AB Bank Ltd. 7. Agrani Bank Ltd. 8. Rupali Bank Ltd. D- Class Banks 1. Sonali Bank Ltd. 2. Bangladesh Krishi Bank 3. Bangladesh Shilpa Bank 4. Janata Bank Ltd. 5. RAKUB E-Class Bank 1. Bangladesh Commerce Bank Ltd. 2. Oriental Bank Ltd. 9. Recommendation After observing the operation procedure of DBL, I recommended the following ATMDhaka Bank has few ATM booths in the Dhaka city, but these are not decent to give service to the customers . So Dhaka Bank has ordered an agreement with Dutch Bangla Bank limited so that the customers of the Dhaka Bank can use its booth. To give smooth service to the customers Dhaka Bank should increase its own ATM Booth. Branch Dhaka Bank should open branches in the all zone towns besides Dhaka & Chittagong city for working out its business area. Interest Rate Dhaka Bank should Increase interest rate on FDR and other deposit scheme. Islamic Banking Branch Bangladesh is a Muslim mass country, so Dhaka Bank should increase their Islamic Banking Branch in Bangladesh. 10. ConclusionIn Halishahar branch I have been working for 3 months, by this time I have found some good strengths and opportunities, Dhaka Bank Halishahar Branch has a cockeyed opportunity to achieve crocked market in Halishahar area because it is situated in a appropriate and attractive place. In short time Halishahar Branch self-collected 30 core deposits this is a great achievement for Halishahar branch and also achieving healthy profit as a new branch. From my view, this branch has some Strength these are ? Dhaka Bank has well record in the market. It is number one mystic commercial Bank in Bangladesh. ? In Halishahar branch efficient management practice. ? Halishahar branch is Well-furnished and Air-conditioned Bank. Dhaka Banks Officers are highly educated. ? Dhaka Banks Executives are highly qualified and experienced. ? Credit Department of Ha lishahar branch is strong prospective department. ? Dhaka Bank pull together maximum market share in banking business. ? Dhaka Bank not meshed in unfair business practice. ? Dhaka Bank has many attractive deposit schemes. ? Dhaka Bank becomes more original to the all kind of people. References 1. Kenova, V. & Jonasson P. 2006. Quality Online Banking Service. Jonkoping university. 2. Pallent, Julie. 2007. SPSS choice Manual A Step by Step Guide to Data synopsis usingSPSS for Windows. England McGraw. 3. Cooper, D. R. , & Schindler, P. S. (2003).Business research methods (9th Ed. ). Mc GrawHill. 4. Cooper and Schindler (2006) 5. Malhotra 2003 6. http//www. htm. uoguelph. ca, 7. selling Professional Services By Philip Kotler, doubting Thomas Hayes, Paul Bloom. 8. Mr. Alan Lau, Head of Consumer Banking, Maybank Singapore 9. October 20011 Mr. Laksham Silva, CEO, DFCC Vardhana Bank (07/03/2012 ADRIANA REYNERI), (Tanbir Ahmed Chowdhury-2009). Deposit-slip depositing the cheque along with Crossing of the cheque are done indicating the Branch as collecting bank Entries are given in the Outward Clearing present Endorsement Payees A/C will be credited on realization is given